Frequently Asked Questions
Everything you need to know about your discreet shopping experience.
How will the package appear on my doorstep?
We prioritize your privacy. All orders are shipped in plain, unmarked brown boxes or padded envelopes with a generic return address that does not mention the store name.
What will show up on my credit card statement?
To ensure total discretion, your billing statement will show a neutral descriptor such as 'ST Sales' or 'Shipping Services' rather than our full website name.
What is your return policy for intimate items?
Due to health and hygiene regulations, we cannot accept returns on opened or used products. If an item arrives defective, please contact our support team within 14 days for a replacement.
Are the materials used in your toys body-safe?
Yes, we curate our collection to include high-quality, body-safe materials such as medical-grade silicone, borosilicate glass, and phthalate-free TPE.
How long does shipping typically take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for faster delivery.
How do I care for and clean my new purchase?
We recommend cleaning your items before and after each use with warm water and mild anti-bacterial soap or a dedicated toy cleaner to ensure longevity and hygiene.